Terms & Conditions
These terms govern the relationship between Hawthorne Events Group Ltd and our clients.
1. Acceptance of terms
By engaging Hawthorne Events Group Ltd to provide event planning, design or coordination services, you agree to be bound by these terms and conditions. A signed proposal or payment of a deposit constitutes acceptance of these terms.
2. Services
We will provide the services described in your bespoke proposal with reasonable care and skill. Any changes to the agreed scope must be confirmed in writing and may incur additional fees.
3. Deposits and payments
A non-refundable deposit is required to secure our services, as specified in your proposal. The remaining balance is due according to the payment schedule outlined in your proposal. Late payments may result in delays or cancellation of services.
4. Cancellations
Cancellations must be made in writing. The deposit is non-refundable. If cancellation occurs within eight weeks of the event date, additional fees may apply to cover committed supplier costs. We strongly recommend event insurance.
5. Supplier relationships
We work with a curated network of trusted suppliers. While we carefully select and brief all partners, each supplier operates under their own terms and conditions. We will share relevant supplier terms with you where required.
6. Liability
Our liability is limited to the total fees paid for our services. We are not liable for indirect, consequential or unforeseeable losses. We hold appropriate public liability insurance and can provide a certificate on request.
7. Intellectual property
All designs, mood boards, proposals and creative materials remain the intellectual property of Hawthorne Events Group Ltd until full payment is received. After payment, you are granted a licence to use these materials for the agreed event.
8. Force majeure
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to severe weather, pandemic, government restrictions or supplier failure. We will work with you to reschedule where possible.
9. Governing law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to these terms
We may update these terms from time to time. The terms in force at the time you accept a proposal will apply to that engagement.
Last updated: 2026